This is what service design is all about, and is particularly important in systems with an analog…

…tomers came from, their state of mind, their concerns, and where they go next is a critical part of designing connected, useful experiences.
Designing for before, during and after
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Amy Thibodeau
Rahel Anne Bailie
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1 min read·
Jun 1, 2016
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This is what service design is all about, and is particularly important in systems with an analog component.
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Written by Rahel Anne Bailie1.8K Followers
·355 Following
Content operations, content strategy, content management — content, seriously
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